How to Listen : Tools for opening up conversations when it matters most

Foreword by HRH The Prince of WalesPreface by Michael PalinListening helps us be there for others, to support them in tough times, and to strengthen our relationships with partners, family, friends and colleagues.From opening up a conversation with someone who might be struggling, to how to use gentle encouragement to help others share their stories, How to Listen demonstrates the power of listening without judgement and draws on the extensive experience of Samaritans in offering practical advice to apply to your own life.Friendly and approachable, with a preface by Michael Palin, it includes helpful tips from trained Samaritans on how to talk about how we are feeling, as well as how to listen to one another in a way that can prevent day-to-day concern or worry from escalating into more complex emotions.